Refund & Cancellation Policy

These Refund & Cancellation Policy govern your use of the services, provided by VM Global Pvt Ltd

1. Please be aware that VM GLOBAL does not provide refunds for any reasons whatsoever. All fees paid to us are final, and no repayment will be made if your visa application is rejected by the Embassy or the Immigration Authorities.

2. At VM GLOBAL, we are relentless in our stance against charge backs. Any customer attempting to dispute a valid transaction will be permanently blocked from all services rendered by us; additionally, we’ll fight to ensure the request for chargeback is denied.

3. VM GLOBAL offers no refund for any delay in processing by third-party services or authorities. In addition, VM GLOBAL is not held accountable for reimbursing payments made toward external authorities and organizations.

4. The Service Charges collected by the VM GLOBAL have no relation to market charges. They are determined according to our company standards, which all customers will agree upon during our service sign-up. Any complaints made after service confirmation, claiming that fees are too costly or otherwise invalid, will not be accepted since they were already outlined in all of our information sources. Therefore, clients held no right to dispute them.

5. Non-communication with your consultant for a period of 1 month will be considered service delivered, even if the client leaves/don’t cooperate after providing partial information.

6. The client must furnish all relevant documents, forms, and information within a period of 30 days to the VM GLOBAL to complete the application submission process. If this is not done, no refund will be issued for advisory/consultancy fees.

7. The client must promptly advise the VM GLOBAL of all communications, be it written or verbal, within seven days of receiving them from the embassy or any other body related to processing.

8. The client is obligated to attend each and every interview at the agency’s desired location, at their own expense, and comply with any given orders. Timely compliance is essential for the successful completion of processing.

9. The client should be aware that if they choose to abandon their request or opt out for some reason at any time after signing up, no refund or transfer of the VM GLOBAL fee will be given.

10. The client will provide all essential information and documents, including English translations, in a specified format as directed by the VM GLOBAL or any relevant authority. Translating these documents is the client’s responsibility, and they are expected to bear costs.

11. The client understands that submitting documents to the embassy or authority is the client’s responsibility; even if the documents are provided by us, you need to check and ensure the document and information are right. If any of your documentation appears fake, inaccurate, incorrect, or insufficient in any way, VM GLOBAL will not be held accountable for it nor its potential negative implications.

12. VM GLOBAL has the right to terminate/withdraw their services without refund of the service fee of the client on the below terms:

12.1. With the intention of providing quality service, clients must submit all necessary documents within a month from the date of their registration. If not, the fee paid to us will be considered void.

12.2. Tries to malign the name of the company in whatsoever manner, which tampers the functioning of the business or reputation.

12.3. Doesn’t respond to the emails and calls made by the company for more than a month and backs out due to personal reasons.

13. VM GLOBAL is a private enterprise, not affiliated with any governmental organization or embassy. We can only assist by providing guidance and advice for those who wish to travel abroad. Unfortunately, we do not have the authority to grant visas.

14. Please note that the final decision on all requests rests with the relevant government departments in their respective countries. Our agreements with clients are drawn on the bedrock of trust, sincerity, and security, and each option is spelled out clearly. Our terms are transparent, and there is nothing hidden.

For further details, please reach out to us at +91-8800664388, or you can email us at info@vmglobal.co.in. One of our representatives will get back to you at the earliest.

In the event that the discounted product purchased by the customer does not allow refunds, the product may be turned into a credit to be used as a payment method for future purchases for up to one year from the purchase original date of issuance. According to the conditions of the purchased product or regulations established by the VM GLOBAL.

The refund percentages stated are for the entire provider cost paid and no longer just for the quantity paid. Refund percentages are relevant provided that the whole cost of the product is paid with none stability. A visa refusal refund is not viable simplest on the next grounds, and is restrained to those grounds simplest: a) Visa is denied due to incompletion of documents from client side. b) The immigration rules changed and the applicant does not qualify beneath the new rule.

The immigration pronouncements from time to time are discounted on the foundation of future expectations and clients are registered upfront i.e. earlier than the actual qualification/s is announced to ensure that the cap system is met. It’s pre-agreed that the customer does renowned this and is equipped to do so that you could cut the last minute rush and get ready as per all requirements by the time the immigration authorities announce them. If the purchaser’s profile will not be eligible after the announcement, the client can decide on to both switches to other possibilities.

In case the furnished details of point system for the visa program and reports provided by the consultancy is discovered to be false, inaccurate, deficient or incorrect and visa is denied/rejected after applying inappropriately using the services of VM GLOBAL. Then we will refund certain amount as per mentioned in the agreement. The refund can be made within 90 working days after the consumer submits the Refund declare form to VM GLOBAL. Client has to surround a replica of the letter of rejection from the Authority to support the Refund claim. If a consumer fails to surround a replica of the rejection letter or rejection stamp on the client’s passport, VM GLOBAL won’t refund applicable refund amount. Patron also has to surround the refund request form, a duplicate of his/her receipt for payment made to VM GLOBAL . Failure to enclose these files will make the customer ineligible for the refund.

The company is not responsible for any prolong induced by third-party offerings corresponding to Courier offerings and many others, situated on external explanations like these. Also, purchasers cannot declare a reimbursement of carrier expenditures.

Consumers must realize and agree that, below the Australian Immigration method, accomplice talents assessment outcomes is discipline to the determination of the worried authorities, and the VM GLOBAL has no manage on the final result of the appliance.

VM GLOBAL will not be responsible for refund of any expenses or different amounts/charges which have been paid to any Assessing bodies, Immigration Authorities, Embassy/Consulate/excessive fee within the occasion of the applicant now not getting approval of visa/immigration, or in case of rejection or non acceptance of his/her utility at any stage by way of any respective authority. The registration/processing prices handiest involves the expenditures in the direction of the offerings rendered with the aid of VM GLOBAL and does not incorporate any application or assessing prices. The applicant concurs to pay the whole further charges, as relevant for the period of the processing

If the applicant has paid the cash via an online card provider, the customer hereby agrees that he/she won’t withdraw, or is just not entitled to charge back the quantity, without the knowledge of VM GLOBAL, in case of payment made by any mode. This includes CC Avenue beside in any other case following the norms of refund as mentioned in the contract and the procedure prescribed via legislation prevailing at the moment under the Jurisdiction of Delhi. All disputes, if, any, subjects to Delhi jurisdiction only

If the applicant has paid the money by way of bank card or web Banking, the applicant undertakes voluntarily that he’s going to now not dispute the payment or notify the distinctive bank for cost back, insisting that the financial institution to withhold or cancel the cost made to VM GLOBAL by means of the applicant. The applicant additional undertakes to notify his banker that the payment made to VM GLOBAL is genuine and the transaction is an exception for his request to cancel or cost back the fee in his prefers. This involves misuse and card loss circumstances either via him or via any individual else. The applicant agrees to cooperate with VM GLOBAL in this side in case VM GLOBAL needs to guard/signify the matter in their favor earlier than any bank/authority

The service charges by way of VM GLOBAL haven’t any reference to the market fees and are as per the manufacturer necessities to which the customer agreed. Any claims after the registration, like fees being too luxurious and such, would now not be entertained and the applicant would haven’t any right to contest the identical as it used to be defined and expressed by means of all the sources of understanding, and the purchaser has been told before registering.

The applicant accepts that the immigration system entails showing ample funds, if applicable, which differs from nation to nation and the approach/category the applicant applies. The applicant undertakes to meet such requirement as favored via the concerned immigration/other authorities, and failure to provide such cash via the applicant shall not make VM GLOBAL liable for any refund of the provider expenses or part thereof. The funds to be proven may just range from INR 1-10 lakhs (the quantity would increase in case you are accompanied by using dependents) which is agreed to through the patron; and these probably required for a specified time period which would variety from 1-three hundred and sixty five days tentatively and may just fluctuate. The failure of showing the identical while applying for a visa may result in the appliance being denied or now not accepted. In such circumstances, no refund request of provider costs will probably be entertained.

The consumer additionally accepts that each one/any registration/s for any country/s before this customer statement agreement date, if any, with VM GLOBAL , would be nullified, and no declare of the service or the rate may also be claimed except it is given in writing by way of VM GLOBAL .

In case of the visa being rejected on the next grounds no refund will probably be made.

  • If the applicants fail to attend the visa interview
  • If the applicant does now not agree to the requisites of the Embassy or the Consulate
  • Failure of clinical examination by the patron or his or her loved one’s individuals included in the utility.
  • Failure to provide a specific Police Clearance certificate, which is not up to 3 months old.
  • Submission of fraudulent records
  • A prior violation of any immigration or visa law by way of the consumer or any of his or her family contributors included in the application.
  • Late submission of any further files requested by using the consulate at a later stage.
  • The consumer fails to get the specified rating in IELTS/French to satisfy the eligibility criteria and as instructed by way of the VM GLOBAL consultant.
  • Non-communication with your process guide for a period of three months shall even be deemed to be abandonment.

The applying or processing price paid to visa authorities or another tuition is the legal responsibility of the customer and is not incorporated within the service bills of VM GLOBAL. VM GLOBAL will not entertain any declare of refund in case of rejection.

The customer ought to present, inside of 30 days, each and every paper, types and info a good way to make it viable for VM GLOBAL to work on his/her documentation and make it postcapable earlier than the right assessing/immigration authority. The patron’s incapability to do the same will handiest propose that no compensation of the advisory/consulting cost furnished to VM GLOBAL is super.

The client should notify VM GLOBAL of every communiqué got by means of him/her from the processing visa administrative centre-in writing or via cell phone-within a week of the receiving of the sort of message. Besides, the customer shall notify the stated immigration consultancy of every communication, each, through written form and through cell phone-undertaken via the client, straight with the worried visa bureau inside of every week or 7 days of the sort of contact. This includes individual visits made to the visa office, and/or inquiry made through mobile. The customer’s lack of ability to do the equal will handiest suggest that no money back whatever is great of any secretarial bills furnished to VM GLOBAL.

The purchaser will take part in each and every interview, as and when wanted by way of the worried processing visa agency, at the position mentioned by way of the visa agency, and at his possess price, and speedily follow every given order as given via the visa company. The purchaser’s lack of ability to do the identical will best endorse that no refund whatsoever is splendid of any secretarial fees offered to VM GLOBAL.

If the applying/petition is back/rejected/delayed due to an error in the application price or mode of cost, the applicant is of the same opinion not to contest on withdrawal of his utility on this ground; because the payment and the mode of the payment of software cost is the sole legal responsibility of the applicant.

It’s understood that immigration rules changes time to time. The worried case officer may call for additional records, as per the changing requirements of the procedure, and may just request for further submission of such additional documents to the involved immigration authorities. Any request for refund on these grounds might not be entertained.

In the occasion that the immigration legislation changes or modification anytime after getting signed this agreement, VM GLOBAL is not liable to refund on that note.

In the event that you’ve signed up for VM GLOBAL offerings underneath the installment fee option or made a component cost and the immigration regulation alterations once you have signed this contract or whenever in the course of the processing of your application and as a result of this transformation of law you are now ineligible to use for the provider you will have signed up for. In this case, the purchaser might not be entitled to a reimbursement of any expenses beforehand paid as the first installment or any part payment to VM GLOBAL .

The patron will have to additionally fully grasp and accept that no refund or switch of VM GLOBAL rate to a friend or a relative will be finished in the event she or he abandons his/her software or decides to opt-out as a result of any rationale for the period of the court cases after he/she signs-up.
The customer should also realize and receive that no refund or adjustment of VM GLOBAL price will probably be completed within the occasion she or he abandons the usual carrier/procedure he or she has signed-up for and decides to switch over to another carrier/procedure with VM GLOBAL or opts for immigration to a different nation.

VM GLOBAL has the right to terminate/withdraw their services without refund of service price if the application a) does now not post all documents within the stipulated time from the date of his/her registration which is probably inside one monthly) tries to malign the name of the manufacturer in what so ever manner, which tampers the functioning of the business or status b) doesn’t respond to the mails and calls made by using the organization for greater than a monthly) backs out as a result of private motives c) failure in medicals of the consumer or his loved ones contributors integrated within the application type) failure to furnish a genuine Police Clearance certificates which is not not up to 3 months historical d) failure to provide enough funds for settlement or maintenance by the client or his/her family individuals integrated in the software e) prior violation of any immigration or visa law through the consumer or any of his or her family members incorporated in the software f) late submission of any additional documents requested with the aid of the consulate at a later stage.

The consumer herewith agrees to satisfy all the necessities of the worried authorities who habits comparison or choose visa end result. The patron additionally agrees to publish the entire documents together with originals if required by the involved assessing authorities. The client is familiar with that any failure on his/her section to put up these files or phase thereof is an independent failure of patron and VM GLOBAL is by no means liable for the identical. For this reason, the consumer is of the same opinion that failure to supply documents can not be a valid motive to assert a refund.

The client will settle all bills which may be owed to a form of government and abilities appraisal our bodies and language trying out businesses equivalent to however now not restrained to the advantage appraisal costs, residency visa petition expenses, the IELTS/French test, well-being tests and so forth. The given expenditures are strictly non refundable and now not adjustable by means of both any of the receiving workplaces or the immigration consultancy, however the final conclusion on the visa petition. A good appraisal or conclusion is the only prerogative of the concerned organization, while the immigration consultancy workouts no manage at far and wide the ultimate final result at any phase of the visa petition. VM GLOBAL has given no assurance anything of a positive appraisal or effect of the projected petition of the purchaser in any phase.

The client will inform VM GLOBAL about every information involving a transformation of housing/mailing handle, educational/specialized credentials, change of matrimonial function/provider or company, newly born children or any police/unlawful case after the submission of the petition and even as the processing is occurring until the time of the discharge of everlasting house allow. The purchaser’s incapacity to do the same will most effective show that no refund at all is fantastic of any advisory fees given to the immigration consultancy.

The consumer shall also make detailed that he/she is married or in any relationship which is acceptable to be considered as elegant–the partner or the appropriate dependent/s appears for an IELTS/French scan and offers a record with minimum rating as is correct on the groundwork of the decided provider stage agreement with VM GLOBAL . The consumer utterly is familiar with and sees eye to eye that his petition cannot be offered minus the wanted IELTS/French points of the marital accomplice even at the same time no compensation for the advisory/consulting expenditures given to VM GLOBAL shall be claimed or made in a problem, wherein he fails to acquire the provider stage agreement prescribed IELTS/French whole of the marital accomplice. The stated test, along with the related file, is critical to the documentation for wedded purchasers although the purchaser may not ask for points for the qualifications of his companion

With the aid of signing/acknowledging the contract to avail our services, the purchaser cannot withdraw AT ANY point throughout the procedure considering of own personal situations which may have converted. It’s unacceptable to remember or entertain any type of agreement. As an industry with the heavy funding, we are not able to accommodate requests for refunds once services had been furnished for or when any a part of the procedure has commenced.

The purchaser will affirm to VM GLOBAL in case he/she is keen to use the substitute services of a global licensed assignee (Embassy/Consulate/Language test conducting centers, wellness assess conducting centers and many others.) and likewise make additional repayments for such offerings to VM GLOBAL, as duly arranged and decided underneath the carrier stage agreement inked separately with the patron. Any on-line cost is not going to include fees owed to such world licensed assignees (Embassy/Consulate/Language test conducting facilities, wellbeing verify conducting facilities, etc.) and in every trouble, the rate is not going to receive again.

The customer naturally accepts that he has been apprised of the natural waiting periods/normal processing time, as proper to his permit classification, and further that such ready durations/average processing time completely will depend on the benefit of processing visa administrative centre/appraisal body. The purchaser additionally completely agrees and realizes that he’s going to under no circumstances have any claims whatsoever on any kind of refund of the cost made on or off-website, on the ground of the accelerated petition processing time periods.

VM GLOBAL have no longer furnished any variety of assurance, advice or pledge on work or job assurance, following the popularity of allowing and after landing for any given abroad country. No compensation will be claimed of any advisory/consulting/secretarial carrier costs furnished prior to VM GLOBAL by the customer on the bottom that VM GLOBAL has been unable to offer a job assurance overseas.

In a quandary in which a clash/dispute within the subject of the payment made by means of a customer to VM GLOBAL in the direction of the provider level contract duly inked with VM GLOBAL . The accountability of VM GLOBAL, in case it arises and is first-rate, both financial or-or else–shall not surpass, and will be confined to the expenditures furnished to VM GLOBAL as advisor/consulting/secretarial charges as part of the duly inked carrier level contract.

There are targeted countries which have a cap system, and hence the approval of Visa/inexperienced Card/permanent dwelling is discipline to the cap not reached for that 12 months. The customer will have the required points as required through the immigration authorities of the precise nation, but he/she still would possibly not get the Visa/Green Card/everlasting dwelling if the cap has been reached for that year. Failing to get a Visa/inexperienced Card/permanent residence considering that of the cap limit is not able to be an intent for claiming a refund, and the customer completely is aware the equal.

In case your request for a refund falls beneath the acceptable phrases and stipulations of the organization and the provider contract, the time taken to approach this sort of request would be 90 working days. Refund payments made will be issued as an organization cheque. The refund cheque might be made payable to the person on the order kind and shall be mailed to the deal with indicated on it.

The customer shall loyally disclose earlier than VM GLOBAL, every detail involving every case, current or prior, circumstances of improper-doings and/or conviction, and insolvency leveled towards the clients and those people who are based on him. If he does not divulge such details, and if the identity is located afterwards, no refunds at the entire cash given to VM GLOBAL in a query will probably be made.

VM GLOBAL is bound to keep confidentiality and privateness of a patron. Consequently, VM GLOBAL takes wise steps to defend personal expertise accumulated through VM GLOBAL from misuse and loss and from unauthorized access, change or disclosure. VM GLOBAL may just use and expose the client’s (and if relevant, the patron’s household’s) personal expertise for the major rationale for which it’s gathered, for reasonably anticipated secondary purposes which might be involving the predominant motive and in different situations as accredited by way of the privateness Act. Generally, VM GLOBAL will disclose the purchaser’s private know-how for the next purposes:

  • To behavior our trade;
  • To furnish and market our services;
  • To keep up a correspondence with the consumer;
  • to conform to our authorized duties and
  • To aid us to manipulate and fortify our services

Any charges paid to VM GLOBAL are for the provision of services listed on VM GLOBAL ’ website. Until in any other case acknowledged, all prices are quoted in Indian Rupees. You’re responsible for paying all expenses and applicable taxes related to our offerings making use of one in every of our accredited cost methods.

VM GLOBAL is not a part of any government authority/group or embassy. We’re an exclusively confined organization and we would not have the authority to grant you a visa of any style. We can only guide and advice people who want emigrate or journey to their chosen nation. Please notice that the ultimate selection on all visa purposes rests with the vital executive departments of their respective countries.
Our agreements with consumers are drawn on the bedrock of trust, sincerity, and safety, and every alternative is spelt out obviously. Our terms are transparent and there may be nothing hidden.

The patron is of the same opinion and acknowledges that the corporation doesn’t propose or drive any carrier/product/visa and so forth. And the pronouncement of a particular carrier/product/visa and so forth. Is patron’s personal choice and cannot be at any time assumed to be a corporation judgment. VM GLOBAL educates all customers about the opportunities with none external pressure to have determined on this provider/product/visa etc.

The applicant has observed the entire above provisions in element, consents, and continues to stick to all the phrases and stipulations on signing/acknowledging this contract.

VM GLOBAL is operated and controlled in India with its registered workplace at New Delhi.

Charge again: it’s agreed through the client that she/he is aware of that VM GLOBAL will install its employees and utilize other infrastructures for delivering offerings to the patron by means of spending tremendous amounts of cash. Without reference to effect of the application, the purchaser hereby undertakes that he will not claim refund of the fees and charges paid to VM GLOBAL, besides to the extent provided within the agreement.

Dated: 03/04/2022 The Company may change, add, suspend, cancel, remove or otherwise modify the services offered on this website at any time without prior notice.