VM Global cares about your privacy. For this reason, we collect and use personal data only as it
might be needed for us to deliver to you our world-class visa services and UK immigration services,
(collectively, our “Services”). Your personal data includes information such as:
• Name
•
Address
• Telephone number
• Date of birth
• Email address
• Other data collected that could
directly or indirectly identify you for the purpose of processing your visa application or immigration
application.
Our Privacy Policy is intended to describe to you how and what data we collect, and how
and why we use your personal data. It also describes options we provide for you to access, update or
otherwise take control of your personal data that we process.
If at any time you have questions about
our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and
our dedicated team that supports this office by contacting us at INSERT EMAIL. This inbox is actively
monitored and managed so that we can deliver an experience that you can confidently trust.
Likewise,
we’ve also created a Privacy Center to provide answers to your most common questions, quick links to
access your Account Settings, instructions on how to exercise certain rights that might be available to
you, and definitions to key terms and concepts noted in this Privacy Policy.
WHAT INFORMATION DO WE COLLECT?
We collect information so that we can provide the
best possible experience when you use our Services. Much of what you likely consider personal data is
collected directly from you when you:
(1) create an account or purchase any of our Services (ex:
billing information, including name, address, credit card number, government identification);
(2)
request assistance from our customer support team (ex: phone number, email);
(3) complete contact forms
or request newsletters or other information from us (ex: email); or
(4) participate in contests and
surveys, apply for a job, or otherwise participate in activities we promote that might require information
about you.
HOW WE COLLECT INFORMATION
We collect additional information when delivering our
Services to you to ensure necessary and optimal performance. These methods of collection may not be as
obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they
vary from time to time) and how they work:
Account related information is collected in association with
your use of our Services, such as account number, purchases, when products renew or expire, information
requests, and customer service requests and notes or details explaining what you asked for and how we
responded.
Cookies and similar technologies on our websites and our mobile applications allow us to
track your browsing behaviour, links clicked, items purchased, your device type, and to collect various
data, including analytics, about how you use and interact with our Services. This allows us to provide you
with more relevant product offerings, a better experience on our sites and mobile applications, and to
collect, analyse and improve the performance of our Services. We may also collect your location (IP
address) so that we can personalize our Services. For additional information, and to learn how to manage
the technologies we utilize, please visit our Cookie Policy.
Data about Usage of Services is
automatically collected when you use and interact with our Services, including metadata, log files,
cookie/device IDs and location information. This information includes specific data about your
interactions with the features, content and links (including those of third-parties, such as social media
plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the
date and time the Services were used, information about browser configuration and plugins, language
preferences and cookie data, information about devices accessing the Services, including type of device,
what operating system is used, device settings, application IDs, unique device identifiers and error data,
and some of this data collected might be capable of and be used to approximate your
location.
Supplemented Data may be received about you from other sources, including publicly available
databases or third parties from whom we have purchased data, in which case we may combine this data with
information we already have about you so that we can update, expand and analyse the accuracy of our
records, identify new customers, and provide products and services that may be of interest to you. If you
provide us personal information about others, or if others give us your information, we will only use that
information for the specific reason for which it was provided to us.
HOW WE USE INFORMATION
We strongly believe in both minimizing the data we collect and
limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to
deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal
compliance or other lawful purposes. These uses include:
1. Delivering, improving, updating and
enhancing the Services we provide. We collect various information relating to your
purchase, use and/or interactions with our Services. We use this information to:
• Improve and optimize
the operation and performance of our Services (again, including our online application)
• Diagnose
problems with and identify any security risks, errors, or needed enhancements to the Services
• Detect
and prevent fraud and abuse of our Services and systems
• Collecting aggregate statistics about use of
the Services
• Understand and analyse how you use our Services and what products and services are most
relevant to you.
Often, much of the data collected is aggregated or statistical data about how
individuals use our Services, and is not linked to any personal data, but to the extent it is itself
personal data, or is linked or linkable to personal data, we treat it accordingly.
Sharing with trusted
third parties. We may share your personal data with affiliated companies within our corporate family, with
third parties with which we have partnered to allow you to integrate their services into our own Services,
and with trusted third party service providers as necessary for them to perform services on our behalf,
such as:
• Processing credit card payments
• Serving advertisements
• Conducting contests or
surveys
• Performing analysis of our Services and customers demographics
• Communicating with you,
such as by way email or survey delivery
• Customer relationship management.
We only share your
personal data as necessary for any third party to provide the services as requested or as needed on our
behalf. These third parties (and any subcontractors) are subject to strict data processing terms and
conditions and are prohibited from utilizing, sharing or retaining your personal data for any other
purpose than as they have been specifically contracted for (or without your consent).
2.
Communicating with you. We may contact you directly or through a third party service
provider regarding products or services you have signed up or purchased from us, such as necessary to
deliver transactional or service related communications. We may also contact you with offers for
additional services we think you’ll find valuable if you give us consent, or where allowed based upon
legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services.
These contacts may include:
• Email
• Text (SMS) messages
• Telephone calls
• Automated phone
calls or text messages and WhatsApp and other social media platforms.
You may also update your
subscription preferences with respect to receiving communications from us and/or our partners by signing
into your account and visiting “Account Settings” page.
If we collect information from you in
connection with a co-branded offer, it will be clear at the point of collection who is collecting the
information and whose privacy policy applies. In addition, it will describe any choice options you have in
regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to
exercise those options.
If you make use of a service that allows you to import contacts (ex. using
email marketing services to send emails on your behalf), we will only use the contacts and any other
personal information for the requested service. If you believe that anyone has provided us with your
personal information and you would like to request that it be removed from our database, please contact us
at insert GDPR EMAIL.
Transfer of personal data abroad. If you utilize our Services from a country
other than the country where our servers are located, your communications with us may result in
transferring your personal data across international borders. Also, when you call us or initiate a chat,
we may provide you with support from one of our global locations outside your country of origin. In these
cases, your personal data is handled according to this Privacy Policy.
3. Compliance with
legal, regulatory and law enforcement requests. We cooperate with government and law
enforcement officials and private parties to enforce and comply with the law. We will disclose any
information about you to government or law enforcement officials or private parties as we, in our sole
discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena
requests), to protect our property and rights or the property and rights of a third party, to protect the
safety of the public or any person, or to prevent or stop activity we consider to be illegal or
unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you
in the event that we are required to provide your personal information to third parties as part of legal
process.
4. To measure the effectiveness of digital marketing. We use multiple
web analytics tools provided by service partners such as Google Analytics, and Singular to collect
information about how you interact with our website or mobile applications, including what pages you
visit, what site you visited prior to visiting our website, how much time you spend on each page, what
operating system and web browser you use and network and IP information. We use the information provided
by these tools to improve our Services. These tools place persistent cookies in your browser to identify
you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than
the service provider (ex: Google for Google Analytics). The information collected from the cookie may be
transmitted to and stored by these service partners on servers in a country other than the country in
which you reside. Though information collected does not include personal data such as name, address,
billing information, etc., the information collected is used and shared by these service provider in
accordance with their individual privacy policies. You can control the technologies we use by managing
your settings through our Cookie Policy or the ‘cookie banners” that may be presented (depending on URL of
website visited) when you first visit our webpages, or by utilizing settings in your browser or
third-party tools.
Third-party websites. Our website and our mobile applications contain links to
third-party websites. We are not responsible for the privacy practices or the content of third-party
sites. Please read the privacy policy of any website you visit.
HOW YOU CAN ACCESS, UPDATE OR DELETE YOUR DATA
To easily access, view, update, delete
or port your personal data (where available), or to update your subscription preferences, please sign into
your Account and visit “Account Settings.” Please visit our Privacy Center for additional information and
guidance for accessing, updating or deleting data.
If you make a request to delete your personal data
and that data is necessary for the products or services you have purchased, the request will be honoured
only to the extent it is no longer necessary for any Services purchased or required for our legitimate
business purposes or legal or contractual record keeping requirements.
If you are unable for any reason
to access your Account Settings or our Privacy Center, you may also contact us by one of the methods
described in the “Contact Us” section below.
HOW WE SECURE, STORE AND RETAIN YOUR DATA
We follow generally accepted standards to
store and protect the personal data we collect, both during transmission and once received and stored,
including utilization of encryption where appropriate.
We retain personal data only for as long as
necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or
business purposes. These might include retention periods:
• mandated by law, contract or similar
obligations applicable to our business operations;
• for preserving, resolving, defending or enforcing
our legal/contractual rights; or
• Needed to maintain adequate and accurate business and financial
records.
If you have any questions about the security or retention of your personal data, you can
contact us at INSERT GDPR EMAIL
‘DO NOT TRACK’ NOTIFICATIONS
Some browsers allow you to automatically notify websites
you visit not to track you using a “Do Not Track” signal. There is no consensus among industry
participants as to what “Do Not Track” means in this context. Like many websites and online services, we
currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.
AGE RESTRICTIONS
Our Services are available for purchase only for those over the age
of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals
under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us
with any personal data, please contact us.
‘CHANGES IN OUR PRIVACY POLICY
We reserve the right to modify this Privacy Policy at
any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and
any other places we deem appropriate, so that you are aware of what information we collect, how we use it,
and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy,
we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days
prior to the implementation of the changes.
DATA PROTECTION POLICY
A data protection policy (DPP) is a security policy
dedicated to standardising the use, monitoring, and
management of data. The main goal of this policy is to
protect and secure all data consumed, managed, and stored by
the organisation. VM Global is sure your personal data will
be secure.
CONTACT US
Email: info@vmglobal.co.in
Website: www.vmglobal.co.in
Mobile: +91 8800664388
Netherlands Address: De eg 11, 1704 Av, Heerhugowaard, The
Netherlands 08B,
Delhi Address: 125-126, Ansal Chamber II, BK Place, New
Delhi - 110066
Mumbai Address: Jai Niketan, Santacruz East, Mumbai 400055
Presence In: THE NETHERLANDS, INDIA, BELGIUM, FRANCE,
SWITZERLAND, UNITED KINGDOM & ISRAEL